Ministry of Justice: Telephone Services
(asked on 13th May 2019) - View Source
Question to the Ministry of Justice:
To ask the Secretary of State for Justice, pursuant to the Answer of 9 May 2019 to Question 249921 on Ministry of Justice: Telephone Services, how many calls did each of those helplines receive in the last year.
The table below includes the number of calls received from May 2018 – April 2019.
Ministry of Justice | No. of Calls |
- Public Enquiry Line | 30,223 |
HMCTS | No. of Calls |
- Divorce | 550,338 |
- Employment and Tax Tribunals | 40,940 |
- Family and Civil | 468,118 |
- Immigration and Asylum | 139,669 |
- London Magistrates | 154,420 |
- Money Claims | 265,653 |
- Probate | 13,360 |
- Single Justice System | 39,971 |
- Social Security Child Support | 478,163 |
- Video Hearings | 453 |
HMPPS | No. of Calls |
- Public Enquiry Line | 15,644 |
Criminal Injuries Compensation Authority | No. of Calls |
- Customer Service Centre | 182,496 |
Office of the Public Guardian | No. of Calls |
- Call Centre Helpline | 361,749 |
Legal Aid Agency | No. of Calls |
- Crime Contact Centre | 116,079 |
- Civil Contact Centre | 165,954 |
- Civil Legal Advice | 55,340 |