Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent steps her Department has taken to ensure all enquiries to UK Visa and Immigration are actioned and dealt with in a timely manner.

For all visa application queries the public should call the Home Office customer helpline. The Home Office service standard is to answer 80% of calls within 30seconds.

Last week we answered 77% within 30 seconds with an average wait time of 1 minutes 9 seconds.

We continue to work with our service provider to regularly review their performance to ensure service standards are maintained. We are working with our service provider to increase the number of staff operating the customer helpline. It is envisaged this will enable the service standard to be met in the coming weeks.