Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many unsuccessful claims for universal credit there were in Alyn and Deeside constituency in each of the last five years.

The requested information is not available.

The Department supports claimants to make a successful claim to Universal Credit where they wish to do so. For example, those claimants who are unable to access or use our digital services, assistance to make and maintain their claim is available via the Freephone Universal Credit helpline. Face-to-face support is also available in Jobcentres. In exceptional circumstances, a home visit can be arranged to support a claimant in making and maintaining their claim.

From 1 April 2019 Citizens Advice (England and Wales) and Citizens Advice Scotland are delivering the new ‘Help to Claim’ support to claimants making a new Universal Credit (UC) claim or moving from a legacy benefit to UC because of a change of circumstances. The Citizens Advice Help to Claim offers tailored, practical support to help people make a UC claim up to receiving their first full correct payment on time. It is available online, through web-chat, through a Freephone number and face to face through local Citizens Advice services.