Universal Credit: Dispute Resolution

(asked on 21st November 2023) - View Source

Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, how many real time information disputes were raised by Universal Credit claimants between 1 January and 31 December 2022.


Answered by
Jo Churchill Portrait
Jo Churchill
Minister of State (Department for Work and Pensions)
This question was answered on 27th November 2023

The Real Time Information (RTI) system is working well with over 99% of individual employment records now being reported in real time. In most cases, Real Time Information (RTI), supplied by employers, is an efficient and accurate method of calculating Universal Credit payments. Less than 1% resulted in RTI disputes between 1 January and 31 December 2022, around a fifth of these were found to contain an error by employers - around 0.2% of total RTI returns.

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