Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether incentives are included as part of work coach performance management.

Incentives for Work Coaches are not included as part of DWP’s performance management approach, but good performance and achievements are recognised.

Within the Additional Jobcentre Support pilot we did include testing of incentives across 60 jobcentres. Phase 1 of this test concluded on 31 August 2023.