Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment her Department has made of the adequacy of the powers of the Energy Ombudsman to implement its rulings in (a) full and (b) a timely manner.

The Energy Ombudsman is an independent, not for profit company appointed by Ofgem as the alternative dispute resolution (ADR) body for the energy sector under the Alternative Dispute Resolution for Consumer Disputes Regulations 2015. As the Competent Authority, it is the responsibility of Ofgem to carry out an assessment of the Energy Ombudsman’s performance. Ofgem does this every two years to ensure the company meets the approval criteria as an ADR body. A copy of the most recent assessment for the period of 2019-2021 is available on Ofgem’s website at: https://www.ofgem.gov.uk/publications/biennial-assessment-ombudsman-services-under-adr-regulations-2019-2021.