Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what her Department's policy is on the use of articificial intelligence.

DWP is collaborating with other Government Departments to maximise AI’s potential to drive growth and deliver real benefits to people across the UK, as set out in the recent AI Opportunities Action Plan.

DWP has a clear vision to safely leverage AI to support its staff and improve service delivery to customers. The Department is working with a range of artificial intelligence technologies, such as machine learning, generative AI, and Large Language Models, which will help DWP improve its ability to respond to customers’ needs in a more personalised and seamless way.

Some of the details of these are already in the public domain, as set out in DWP annual report and accounts 2023 to 2024 - GOV.UK. DWP is also committed to publishing more details about work in this area as part of the Algorithmic Transparency Recording Standards (ATRS) requirements from the Government Digital Service and has published its first summary through the DWP: Employment and Support Allowance Online Medical Matching ATRS record

The Personal information charter - Department for Work and Pensions - GOV.UK sets out individuals’ rights when we process their data. It is important to note that DWP does not utilise AI to replace human judgement in determining or denying payments to claimants.