Armed Forces: Housing
(asked on 19th July 2021) - View Source
Question to the Ministry of Defence:
To ask the Secretary of State for Defence, how many complaints from service personnel his Department received on (a) damp, (b) no hot water and (c) heating issues in 2020; and what the average time was to resolve those complaints.
The number of Stage 1 Complaints raised by Service personnel living in Service Family Accommodation (SFA) and Single Living Accommodation (SLA) for issues relating to damp, no hot water and heating during 2020 is set out below, together with the average time to resolve those complaints:
SFA
Complaint Type | Number of Complaints | Duration of time to resolve complaint (average) |
Damp & Mould | 460 | 18.15 days |
Hot Water | 401 | 7.39 days |
Heating | 712 | 8.04 day |
SLA
Complaint Type | Number of Complaints | Duration of time to resolve complaint (average) |
Damp & Mould | 0 | 0 |
Hot Water | 2 | 19 days |
Heating | 0 | 0 |
A stage 1 complaint is raised when an occupant is dissatisfied with the service in response to a work task.