Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what proportion of claims for Child Disability Living Allowance were decided within the target timeframe of 45 working days in (a) 2024 and (b) so far in 2025.

The most recent information on processing times for Disability Living Allowance for children was published in the DWP annual report and accounts 2023 to 2024 - GOV.UK (ARA) on 22nd July 2024. This shows that in 2023/24 DWP cleared 3.5% of Disability Living Allowance for children claims within the planned 40 working day timescale. The next publication of the ARA will include the percentage of claims processed in the Financial Year 2024 to 2025, which is due for publication in the summer.

Although, DWP has seen improvements in processing times across many service lines during 2023-24, continued high demand has meant that the Department’s ability to process claims consistently in a timely manner across all its services has come under considerable pressure, with performance remaining below standard in some areas including in Child DLA where demand has increased in recent years and is significantly higher than pre-pandemic volumes. During 2020-21 DWP deferred reviewing existing cases to focus on processing new claims. Since then, the high volumes of both new claims and the deferred renewal work has resulted in longer processing times. Additional resources have been deployed and cases are being cleared in date order to ensure fair customer service.