Driving Tests

(asked on 21st July 2021) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, what plans he has to reduce queue waiting times for users attempting to access the DVSA theory test online booking system.


Answered by
Rachel Maclean Portrait
Rachel Maclean
This question was answered on 6th September 2021

The Driver and Vehicle Standards Agency (DVSA) launched the new theory test booking service on 19 July 2021.

To allow the prompt deployment of critical fixes, the DVSA introduced a maintenance window of 8pm to 8am running until 29 July 2021 to resolve issues faced by customers and to improve system stability. Whilst the system performed below expectations on its first two days of operation it stabilised quickly and has performed in line with expectations since.

To ensure technical issues are resolved quickly and effectively mitigated, further overnight maintenance is being carried out during August and may continue during September. To minimise disruption to customers, the service will be unavailable overnight only when absolutely necessary with customers notified in advance.

The DVSA uses a queuing system to protect the new service from being overloaded. As at 23 July 2021, no customers using the booking system had to queue.

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