Question to the Department for Transport:

To ask the Secretary of State for Transport, whether her Department plans to improve Passenger Assist service for rail users in England.

We have recently invested over £10 million to enable the Rail Delivery Group to deliver the next phase of the Passenger Assist Improvement Programme. This 25-month programme will deliver a series of improvements including the capability to book a ticket, request assistance and reserve a seat in a single transaction. Importantly, it will give customers the ability to communicate directly with staff and provide a dedicated help function on the Passenger Assist App.