Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how many retired civil servants have not received pension payments from MyCSP for which they are eligible in (a) each of the last 12 months and (b) each month since MyCSP has been processing such payments.

Where MyCSP has been notified by the member, or their employer, that they wish to receive their pension, all retired civil servants have had their pensions put into payment since MyCSP began processing such payments. Any pension entitlement not put into payment will be because either MyCSP has not been informed or because further information is required to enable the pension to be calculated accurately.

Of the Scheme’s 658,000 retired civil servants at transfer (14,000 of which were overseas pensioners), the vast majority continued to be paid accurately and on-time. Delays occurred for 36 overseas pensioners as new banking mandates had to be completed to allow processing by the new paying bank. It was subsequently discovered that the previous paying authority had not issued notification to any overseas pensioners advising them of the change in paying administration. All delayed cases were rectified promptly when the mandates were received.