Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, how many retired civil servants have received late pension payments from MyCSP in (a) each of the last 12 months and (b) each month since that company has been processing such pension payments.

In order to process payments in a timely manner, MyCSP is dependent on retirement requests being received from members (for deferred members) and Employers (for active members). Statistics are only kept on how MyCSP performs against the agreed Service Levels and this is what the responses below reflect. It should also be noted that the NAO report on customer experience made it clear that not all delays were the responsibility of MyCSP:

There are a number of stakeholders involved in the delivery of the administration of the civil service pensions. MyCSP depends on the participating employers and, where applicable, their shared service providers, for the provision of complete and accurate membership data on a timely basis. Where this is not provided, delays in providing quotations or making awards will occur which are not of MyCSP's making but members may perceive MyCSP as being at fault.

Since 01 July 2015, of 26,000 retirement awards processed, only 1 missed target, in August 2015: