Question to the Ministry of Defence:

To ask the Secretary of State for Defence, whether the Joint Personnel Administration IT system is able to discriminate between informally resolved and withdrawn service complaints; and if he will make a statement.

Current policy sets out the requirement for all complaints to be recorded and maintained on the Joint Personnel Administration (JPA) system throughout the life of a case. The capability to record and distinguish between informally resolved and withdrawn informal complaints on JPA exists. The capability to record the informal remedy of a formal Service complaint does not exist on JPA but will be introduced in line with Service complaints reform.