Question to the Home Office:

To ask the Secretary of State for the Home Department, what (a) number of enquiries were received in her Department's dedicated inbox for hon. Members and (b) proportion of those were responded to within 20 working days in each of the last three months; and if she will make a statement.

The Department works to a target of responding to 95% of Hon. Members written correspondence within 20 working days.

Performance has been impacted by a significant increase in the volume of correspondence received, including the unprecedented amount of correspondence about the situation in Afghanistan and more recently in Ukraine.

The Department continues to prioritise enquiries related to Ukraine and recognises it has not been able to meet service standard in other cases. An action plan has been implemented to clear backlogs and drive-up performance.

The Department continues to recruit additional resources and has recently been loaned staff from non-operational areas to assist in clearing the backlogs. A detailed recovery plan to support a return to an acceptable service standard is being prepared.

Data about intake and performance in answering Hon. Members correspondence are published quarterly with the latest Quarter available at: Customer service operations data: Q4 2021 - GOV.UK (www.gov.uk)