Avanti West Coast: Ticket Offices

(asked on 7th April 2025) - View Source

Question to the Department for Transport:

To ask the Secretary of State for Transport, whether permission from her Department was required by Avanti West Coast to undertake its station rostering review.


Answered by
Simon Lightwood Portrait
Simon Lightwood
Parliamentary Under-Secretary (Department for Transport)
This question was answered on 28th April 2025

Permission is not required to undertake a review of working practices made in the ordinary course of business. If potential staff rostering affected changes to ticket office opening hours, the train operator would need to follow the process of the Ticketing and Settlement Agreement conditions and Secretary of State guidance.

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