Question to the HM Treasury:

To ask the Chancellor of the Exchequer, whether she has had recent discussions with UK banks on the provision of (a) bank statements and (b) other financial documents in accessible formats for customers with visual impairments.

The Government works closely with the Financial Conduct Authority (FCA), the independent regulator of the UK’s financial services sector, to ensure that all customers get the right support with their financial products and services.

FCA guidance highlights the actions firms should take to understand the needs of customers who may be vulnerable, such as those with visual impairments, and to consider these needs appropriately. The guidance sets out that firms should offer multiple channels of communication where possible and includes examples of how firms can put this into practice, such as by providing large print documents and audio options.

Additionally, under the Equality Act 2010, banks must make reasonable adjustments to ensure their services are accessible to all.