Question to the Home Office:

To ask the Secretary of State for the Home Department, what recent assessment her Department has made of the adequacy of the customer service provided by Teleperformance, the company contracted to deliver the passport advice line.

Teleperformance have been responding to a formal rectification plan, and the service has significantly improved in response. In August, 98.73% of calls were answered within 30 seconds, exceeding the required service level of 80%.