Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what steps he is taking to ensure Infected Blood Compensation Authority caseworkers and assessors are suitably trained to interpret complex medical records when determining compensation awards.

Dedicated claim managers are supporting individuals through the claim process and, depending on the data available to the Infected Blood Compensation Authority (IBCA), there may be some instances in which more information is asked for to complete a claim. In those instances, IBCA may be able to help source that information to relieve the burden on the person making the claim. I visited the IBCA team led by Sir Robert Francis earlier this year. I saw how determined they are for compensation to be paid out to victims as soon as possible. Additionally, all claims managers employed since October 2024 have received three weeks of trauma-informed training for the role.