Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, for what reason HM Revenue and Customs Corporate Communications did not provide adequate notice to hon. Members of the drop-in session on constituent queries regarding Concentrix on 15 September 2016 between the time of 9.30 and 11.00am.

The drop-in was organised and announced in the House during the Urgent Question debate, to allow Members to raise urgent constituent issues before Recess. Details of the drop-in were sent out by HM Revenue and Customs (HMRC) as soon as final arrangements had been confirmed. The drop-in aimed to supplement existing channels that HMRC has to help MPs resolve constituency issues, such as the MP-dedicated tax credits helpline. The hours of this helpline have also been extended to provide additional support.