Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what plans are in place to ensure that the medical records of deaf and hearing-impaired patients are appropriately marked prior to the introduction of the Single Patient Record in 2028.
Answered by Zubir Ahmed - Parliamentary Under-Secretary (Department of Health and Social Care)
The Reasonable Adjustment flag is part of the NHS Spine, and professionals and their administrative staff can work with an individual to create the flag using the National Care Records Service, to ensure that an individual’s needs for reasonable adjustments are recorded and shared, to ensure appropriate support by health and care services. Work is continuing to allow direct integration of the flag with clinical systems, using the Patient Flags Application Programming Interface.
The Single Patient Record (SPR) programme is at an early stage of development. Inclusivity and ease of access is central to the vision for the design of the SPR, and the record of people’s reasonable adjustments, and their needs, will be part of the information made available to staff.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how many BSL-interpreters were provided at the outset for patients seeking healthcare treatment in (a) Preston, (b) Lancashire and (c) England over the last 12 months.
Answered by Zubir Ahmed - Parliamentary Under-Secretary (Department of Health and Social Care)
The information requested is not held centrally. Integrated care boards (ICBs) are responsible for commissioning services to meet the needs of their local population, which includes responsibility for ensuring that there is adequate provision of British Sign Language interpreters to support deaf patients in the community.
On 30 June 2025, a revised Accessible Information Standard (AIS) was published. NHS England is working to support implementation of the AIS with awareness raising, communication, and engagement, and a review of the current e-learning modules on AIS. The intention is to ensure that staff and organisations in the National Health Service are aware of the AIS and the importance of meeting the information and communication needs of disabled people using these services.
The AIS implementation guidance outlines support for people with hearing loss, and is available at the following link:
NHS England is rolling out a Reasonable Adjustment Digital Flag which enables the recording of key information about a patient and their adjustment needs, to ensure support can be tailored appropriately.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, if he will make an assessment of the implications for his policies of the RNID report entitled Still Ignored: the fight for accessible healthcare; what steps his Department plans to take to ensure that the communication barriers and health inequalities for deaf and hearing-impaired people are reduced.
Answered by Zubir Ahmed - Parliamentary Under-Secretary (Department of Health and Social Care)
Under the 2010 Equality Act, health and social care organisations must make reasonable adjustments to ensure that disabled people are not disadvantaged. This includes responsibility for ensuring that there is adequate provision of British Sign Language interpreters to support deaf patients.
NHS England published a revised Accessible Information Standard (AIS) on 30 June 2025 and is working to support implementation of the AIS with awareness raising, communication and engagement, and a review of the current e-learning modules on the AIS. The intention is to ensure that staff and organisations in the National Health Service are aware of the AIS and the importance of meeting the information and communication needs of disabled people using services.
In July 2016, NHS England published the report Commissioning Services for People with Hearing Loss: A Framework for Clinical Commissioning Groups. This framework supports the newly established integrated care boards in England to make informed decisions on maximising value for local populations and providing consistent, high quality, integrated care. It also addresses inequalities in access and outcomes between hearing services.
NHS England is also rolling out a Reasonable Adjustment Digital Flag which enables the recording of key information about a patient and their adjustment needs, to ensure support can be tailored appropriately. Guidance and free training on the Reasonable Adjustment Digital Flag are available for health and social care staff.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, if he will publish a timeline for when the NHS app will be made British Sign Language accessible.
Answered by Zubir Ahmed - Parliamentary Under-Secretary (Department of Health and Social Care)
The Government has set out a commitment to make the NHS App British Sign Language (BSL) accessible in the 10-Year Health Plan, which covers the period to 2035.
Currently, there is no timeline for when the NHS App will be made BSL accessible. The NHS App roadmap is published and regularly updated, and is available at the following link:
https://digital.nhs.uk/services/nhs-app/roadmap
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, how many medical appointments were missed by (a) deaf and (b) hearing impaired people due to a lack of information support (i) at Lancashire Teaching Hospitals, (ii) in the North West and (c) in England over the last three years.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Department does not hold data on medical appointments missed in the format requested. Our Elective Reform Plan sets out the focussed action we are taking to reduce missed appointments, as part of delivering the Government’s commitment to return to the constitutional standard of 92% of patients having their first treatment within 18-weeks of referral. This includes enhancing communication between hospitals and patients, using the results of artificial intelligence to predict missed appointments, and targeting support to vulnerable patient groups, saving up to one million missed appointments.
The Elective Reform Plan and the 10-Year Health Plan commit to modernising care equitably and inclusively, including ensuring consistency in the availability of information, so that patients, including those that are deaf or have hearing impairments, are supported to attend appointments and have the best possible experience of care.
As part of this, NHS England published a refreshed Accessible Information Standard (AIS) in July 2025. This sets out a specific, consistent approach to meeting the information and communication support needs of service users with a disability, impairment, or sensory loss, and requires that relevant staff are adequately trained. NHS England is supporting implementation of AIS, so that staff and organisations are aware of the importance of meeting the needs of disabled people using services.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department for Science, Innovation & Technology:
To ask the Secretary of State for Science, Innovation and Technology, whether he plans to introduce a mandatory ID submission for people creating online accounts on anonymous websites.
Answered by Ian Murray - Minister of State (Department for Science, Innovation and Technology)
The Government has no plans to mandate the new digital ID for creating online accounts on anonymous websites. We will be consulting on other ways people might want to use this ID by the end of the year, such as when verifying their age for accessing certain websites - but there are no plans to make that mandatory.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether he plans to take steps to routinely monitor and report miscarriage rate trends; and what steps he has taken to reduce the rate of miscarriages.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The risk of miscarriage is estimated at 15%, or approximately 100,000-150,000 miscarriages per year in the United Kingdom. However, due to lack of data on the earliest losses, the true figure could be higher at approximately 250,000 a year.
An update to digital record standards on maternity means that the National Health Service is now able to record the pregnancy outcome for any woman, including miscarriage, where they have been in contact with NHS maternity services.
The Tommy’s Miscarriage Centre at Birmingham Women and Children’s Hospital has completed its pilot assessing the effectiveness of a graded model of sporadic or recurrent miscarriage care and is in the final stages of evaluating the study. Under the ‘Graded Model of Care’, women receive dedicated care from their first miscarriage. It includes bereavement support, health advice and risk assessment for women who wish to become pregnant again, screening for mental health support, and a clear pathway to manage congenital risks.
Research on the feasibility and affordability of this care is due to be published later this year. The Department has received headline positive early findings from Tommy’s and will continue to engage with Tommy’s through our planning for maternity and neonatal services.
We look forward to discussing the full findings of this important work with Tommy's in the coming weeks, and to consider what immediate and longer-term actions the Government can put in place that will help to transform care and deliver the outcomes and experience we want to see.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, what assessment he has made of the potential implications for his policies of average (a) stillbirth and (b) neonatal mortality rates among (i) Black and Asian babies and (ii) babies born to mothers in the most deprived areas; and (b) what steps he is taking to help reduce maternal inequalities.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
The Department recognises that there are stark inequalities for women and babies, and that they should receive the high-quality care they deserve, regardless of their background, location or ethnicity.
A number of interventions specifically aimed at addressing maternal and neonatal inequalities are underway. These include the Perinatal Equity and Anti-Discrimination Programme, delivery of an inequalities dashboard and projects on removing racial bias from clinical education and embedding genetic risk equity. Additionally, all local areas have published Equity and Equality action plans to tackle inequalities for women and babies from ethnic minorities and those living in the most deprived areas.
An important aspect of both the National Maternity and Neonatal Investigation and the National Maternity and Neonatal Taskforce announced in June, is to address inequalities in maternal and neonatal care and promote health equity in the delivery of those services.
We are putting in place immediate actions to improve safety across maternity and neonatal care, which includes the implementation of the Saving Babies Lives Care Bundle in all Trusts to reduce the rates of stillbirth, preterm birth and neonatal care.
NHS England is also introducing a Maternal Mortality Care Bundle to set clear standards across all services, and address the leading causes of maternal mortality. Women from Black and Asian backgrounds are more at risk of specific clinical conditions that are the leading causes of death. This bundle will target these conditions, and we expect a decline in deaths and harm.
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Department of Health and Social Care:
To ask the Secretary of State for Health and Social Care, whether he plans to take steps to improve access to interpreters for pregnant women and their families who are receiving maternity and neonatal care; and whether he plans to introduce national guidance to ensure consistency of interpretation provision across all maternity and neonatal services.
Answered by Karin Smyth - Minister of State (Department of Health and Social Care)
Community language translation and interpretation services are crucial for patient safety. The responsibility to commission these services sits with integrated care boards and National Health Service providers as they are better placed to make decisions about how they use their funding based on the needs of their local populations. Local commissioners are responsible for applying the highest quality standards possible.
To identify the most effective way to improve interpretation provision across all clinical services including maternity and neonatal care, NHS England has completed a strategic review, building on the recommendations of independent safety investigations.
In response, NHS England has developed a Framework for NHS action on Community Language Translation and Interpreting, to help improve interpretation services so that they meet the needs of communities and support equitable access, experience, and outcomes for all. A six-month period of engagement work ensured that issues relating to maternal and neonatal care were considered in the development of the Improvement Framework, which is available at the following link:
Asked by: Mark Hendrick (Labour (Co-op) - Preston)
Question to the Home Office:
To ask the Secretary of State for the Home Department, what steps her Department is taking to ensure that all police forces have mandatory training to support victims of online harassment and stalking.
Answered by Sarah Jones - Minister of State (Home Office)
It is vital that the police and other frontline professionals have the right framework to follow when supporting victims of stalking, both online and offline. That is why the Government is legislating in the Crime and Policing Bill to introduce multi-agency statutory guidance on stalking and ‘Right to Know’ statutory guidance for the police to set out the process by which they should release identifying information about online stalking perpetrators to victims.
The Home Office has also allocated £13.1 million to launch the new National Centre for Violence Against Women and Girls and Public Protection and their work includes enhancing the police response to stalking. Centralising policing expertise to tackle these crimes will drive national coordination, with the development of strengthened specialist training for officers across the country ensuring they offer consistent protection for victims.