Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what steps he is taking to support and identify Universal Credit recipients with dual or multiple exceptionalities.

The Department recognises that some Universal Credit (UC) claimants experience multiple or complex needs, which can make it more difficult for them to access and manage their claim or to move towards work.

To identify such claimants, DWP colleagues are trained to recognise indicators of vulnerability through claimant interactions, behaviours and information provided during the claim process. Work Coaches and specialist staff are supported by training, guidance and internal expert roles to ensure claimants with complex needs receive an appropriate and personalised service, with safeguarding considerations applied where necessary.

Any additional support needs are recorded on the UC system to ensure they are consistently recognised and acted upon.

Where multiple needs are identified, tailored support is put in place according to individual circumstances. This can include:

• additional time and flexibility in meeting requirements;
• alternative communication channels, including telephone or face‑to‑face support;
• home visits for those unable to engage through standard routes; and
• referrals to specialist support, including third‑party organisations where appropriate.

In addition, wider support is available through services such as Help to Claim and through adjustments to UC processes to ensure that those with health conditions or disabilities receive the financial support and work‑related requirements appropriate to their capability.

The Department continues to review and strengthen its approach to identifying and supporting vulnerable claimants, including those with multiple needs, to ensure they can access UC and receive the support to which they are entitled.