Question to the Ministry of Defence:

To ask the Secretary of State for Defence, with reference to the press notice entitled Homes fit for heroes: Raft of new measures to improve military family housing, published on 18 April 2025, which company will provide the online portal for service personnel to manage repairs.

More reliable repairs, including a new online portal for Service personnel to manage repairs, is one of the seven commitments announced in the new Consumer Charter.

The new online portal is currently in development and will go through user testing before release. The online portal will be made available to families this year.

The online portal will be provided by Pinnacle Service Families – this is a commitment under the existing contract.