Claims Management Services

(asked on 20th October 2016) - View Source

Question to the Ministry of Justice:

To ask the Secretary of State for Justice, what progress her Department has made on reducing costs for consumers in making financial claims.


Answered by
Oliver Heald Portrait
Oliver Heald
This question was answered on 28th October 2016

Information on the number of people who have lost more than 25 per cent of their financial claims compensation to the claims management company (CMC) handling their claim is not held centrally.

Our priority is to protect consumers who choose to use CMCs. We have consulted on proposals to cap the level of fees that CMCs providing financial claims services can charge consumers. These proposals aim to help consumers get more of the compensation due to them. We are carefully considering the consultation responses and the Government will publish its response in due course.

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