Question to the Ministry of Defence:

To ask the Secretary of State for Defence, with reference to the National Audit Office report, Departmental Overview 2015-16, Ministry of Defence, published on 21 October 2016, page 17, what steps he is taking to address dissatisfaction among service personnel with the standard of service family accommodation.

The Ministry of Defence has put in place a strategy to provide an alternative contractor should CarillionAmey fail to sustain the performance improvements made during the beginning of the year. The Department continues to assess CarillionAmey's performance to determine whether the implementation of this strategy is necessary.

The Department is committed to engaging with Service personnel and their families via Continuous Attitude Surveys, focus groups and bespoke surveys, as well as use of social media, to help inform and shape personnel policy. There are also regular meetings with the Families Federations.

We liaise with the Families Federations, when developing requirements for new accommodation contracts and they are actively engaged in developing the Future Accommodation Model.