Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, for what reasons (a) HM Revenue and Customs (HMRC) and (b) his Department have not investigated Concentrix's performance as required in Section 13.1 of the formal contract between HMRC and SYNNEX-Concentrix UK Limited.

HM Revenue and Customs has consistently and regularly reviewed Concentrix performance delivery with regard to all aspects of the contract. There are formal performance review mechanisms built into the contract, including weekly, monthly, quarterly and annual reviews.

The contract has defined performance metrics, including Quality Performance Indicators, Key Performance Indicators and Standard Performance Indicators which are linked to an appropriate service credit regime (i.e. with payments being reduced if Concentrix fail to perform as required).