Question to the HM Treasury:

To ask Mr Chancellor of the Exchequer, what estimate his Department has made of how much of the tax credit savings to date were a result of erroneous decisions made by Concentrix against legitimate tax credit recipients.

Tax credits recipients are entitled to submit a request for Mandatory Reconsideration if a decision made by Concentrix is thought to be incorrect. Often, claimants are required to submit information that had originally been requested as part of a Mandatory Reconsideration.

In addition, the performance of Concentrix is monitored by HM Revenue and Customs (HMRC). Any errors in tax credit awards checked by HMRC, including those where no Mandatory Reconsideration request has been submitted, are both reinstated and backdated, and so there are no savings to the Exchequer associated with these cases.

HMRC does not have a comprehensive set of information on cases where no mandatory reconsideration has been submitted.