Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 21 October 2016 to Question 48325, whether her Department holds information on the number of investigations conducted into allegations by service users that they have suffered abuse or harassment from Compass asylum accommodation contractor or sub-contractor staff.

Since the start of the COMPASS contracts in 2012 our records indicate that the number of complaints about provider staff has increased inline with the supported population. There have been a total of 32 investigations conducted by provider senior management into individual complaints, 27 of these complaints were not upheld. Of the 5 complaints that were upheld either refresher training was delivered to staff or appropriate disciplinary action was taken.