Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, what the average time taken was to (a) process and (b) pay Access to Work claims once an invoice had been submitted in each of the last five years.

In response to what the average time taken was to (a) process Access to work claim in each of the last 5 years, Access to work can provide this for the last 4 years. The average time taken was:

2021-2022 = 28.1 days

2022-2023 = 57.8 days

2023-2024 = 45.1 days

2024-2025 = 56.9 days

(b) the average time taken to process a payment once an invoice has been submitted is not available as there is no reporting systems in place.

Please note that the data supplied is derived from unpublished management information, which was collected for internal Departmental use only, and have not been quality assured to National Statistics or Official Statistics publication standard. They should therefore be treated with caution.