Question to the Home Office:

To ask the Secretary of State for the Home Department, what quality controls her Department has put in place to help ensure that people accessing their digital immigration status receive accurate information.

eVisas are a key part of delivering a border and immigration system which will be more digital and streamlined, a change that will enhance the applicant’s experience and increase the immigration system’s security and efficiency.

The transition to eVisas has seen millions of people already receiving and using eVisas successfully. By the end of April 2025 over 4.3 million people had created an online (UKVI) account to access their eVisa. Between Q4 2019 and Q1 2025, the 'view and prove' service has seen over 41.9 million views by individuals and over 6.3 million views by organisations checking immigration status.

The rollout of eVisas does not affect a person’s immigration status. The information in an eVisa is based on the information held on a person’s underlying immigration case, which is recorded in the same way as when we issued biometric residence permits. We have been recording this immigration case information digitally for over 20 years, on various caseworking systems, and if someone encounters an issue with their eVisa we can search those records to find their information and confirm their status.

If a person believes there is an error with their eVisa, they should report it to the Home Office using the dedicated ‘Report an error with your eVisa’ form which is available at: https://www.gov.uk/report-error-evisa.

We are continually improving our systems and welcome feedback on errors and how access to eVisas can be enhanced.