Question to the Ministry of Defence:

To ask the Secretary of State for Defence, with reference to the National Audit Office report, Delivering the defence estate, published 15 November 2016, page 8, paragraph 17, what key performance indicators are in place to measure the Defence Infrastructure Organisation's performance; and how many key performance indicators in this area are not set in place.

Currently there are 41 Key Performance Indicators (KPIs) in place which measure the Defence Infrastructure Organisation's (DIO)’s performance. These are:

Skilled Staff - Supporting Operations

Operations Advice - Customer Satisfaction

Urgent Estate Requirements (as a result of Urgent Operational Requirements) achieved

Defence Training Estate and Facilities - Requirements delivered

UK - Defence Training Estate and Facilities - Training Customer Satisfaction

Overseas - Defence Training Estate and Facilities - Training Customer Satisfaction

UK - Hard Facilities Management (FM) - Statutory Compliance

Overseas - Hard FM - Statutory Compliance

UK - Hard FM - Customer Satisfaction

Overseas - Hard FM - Customer Satisfaction

Soft FM - Availability of Catering, Retail and Leisure services

Soft FM - Customer Satisfaction

UK - Accommodation - Service Families Accommodation (SFA) condition

Overseas - Accommodation - SFA condition

UK - Accommodation - UK SFA delivery of upgrade plan

Overseas - Accommodation - SFA delivery of upgrade plan

UK - Accommodation - Vacant properties

Overseas - Accommodation - Overseas Vacant properties

UK - Accommodation - Maintenance Response rates

Overseas - Accommodation - Maintenance Response rates

UK - Accommodation - Customer Satisfaction

Overseas - Accommodation - Customer Satisfaction

Projects - Value for Money against benchmarks

Projects - Completed to Time

Projects - Completed to Cost

Projects - User acceptance criteria met

Reduction in construction waste

Compliance with Departmental reporting

Risk Management

Health & Safety - Fatalities

Health & Safety - Major Injuries (DIO Staff)

Health & Safety - Major Injuries (Contractors)

Health & Safety - Crown Improvement Notices

Completion of Mandatory Training

Number of Environmental Warning Notices

External Assurance Reviews

Defence Related Environmental Assessment Methodology scores

Utilities - Reduction in energy usage

Data Protection Requirements

Security Requirements - Compliance in relation to MOD policy

Security Requirements - Compliance in relation to property infrastructure

There are two KPIs which are not yet in place. These are:

Key Performance Indicator

UK - Hard FM - Asset Condition level above safe and legal

Overseas - Hard FM - Asset Condition level above safe and legal

The reason for this is DIO does not currently have the condition data across the defence estate to measure these, but is determining a course of action to gather the required data and the Ministry of Defence has adopted a reactive approach to maintenance.