Question to the Home Office:

To ask the Secretary of State for the Home Department, what assessment she has made of the potential effect of grouping multiple casework responses to MPs on the level of detail and clarity provided to constituents awaiting a response from the Home Office.

A key objective for the Home Office MP Account Management team (MPAM) is to return to its 20-day service standard for responding to Members’ correspondence. A return to service standard will mean Members will be able to provide more timely responses to their constituents.

To enable MPAM to return to this service standard, in some instances we are grouping multiple responses into a single letter as a short-term measure. Routine assurance checks are carried out on MPs’ correspondence to ensure that quality is maintained.