Question to the Department for Energy Security & Net Zero:

To ask the Secretary of State for Energy Security and Net Zero, what assessment he has made of the potential implications for his policies of vulnerable people receiving an (a) inadequate service and (b) inappropriate installation under the ECO4 scheme; and what steps his Department is taking to support vulnerable people to help resolve complaints against participating companies.

The Energy Company Obligation (ECO4) scheme includes consumer protections for vulnerable households, requiring industry standards and warranties for installed measures. Energy efficiency and low carbon installations under ECO4 must be undertaken by TrustMark registered businesses and TrustMark have a route to redress for any issues arising from poor quality installs. Installations of low carbon measures must comply with Microgeneration Certification Scheme standards.

The government recognises that the system of quality assurance and consumer redress that we inherited needs reform and we will set out plans for root and branch reform as part of the Warm Homes Plan.