Question to the HM Treasury:

To ask the Chancellor of the Exchequer, pursuant to the Answer of 3 June 2025 to Question 54350 on Cash Dispensing: Ashfield, how she defines the reasonable provision of free cash withdrawal and deposit facilities for personal current accounts.

As the regulator responsible for the access to cash regime, the Financial Conduct Authority (FCA) defines reasonable provision on a geographic basis, whilst having regard to the cash access policy statement set out by HMT. The FCA’s rules set out that 95% of people in urban areas should be within 1 mile of a cash access point and 95% of people in rural areas should be within 3 miles of a cash access point. However, the FCA also notes that assessments should take into account local factors when considering whether there is a deficiency of cash services in a local community.

Where a resident, community organisation or other interested party feels access to cash in their community is insufficient, they can submit a request for a cash access assessment. Further information about submitting a cash access request can be found on LINK’s website.

In circumstances where LINK considers that a community requires additional cash services, the financial services sector will provide a suitable shared solution, such as an ATM, cash deposit service, or shared Banking Hub, for cash users in that community.

To ensure the reasonable provision of cash and banking services, the Government is working closely with industry to roll out 350 banking hubs across the UK, which will provide individuals up and down the country with critical cash and banking services. The UK banking sector has committed to deliver these hubs by the end of this Parliament. Over 225 hubs have been announced so far, and over 150 are already open.