Question to the Home Office:

To ask the Secretary of State for the Home Department, pursuant to the Answer of 3 June 2025 to Question 54074 on Fraud: Lancashire, how many victims of online fraud and scams have received support from the National Economic Crime Victim Care Unit in (a) Fylde constituency and (b) Lancashire since its inception in 2018.

A constituency level breakdown is unavailable. However, 5,991 fraud incidents, of all types, were reported to Action Fraud in Lancashire in the year ending May 2025, totalling £30m in reported losses. 67% of these were cyber-enabled, meaning there were approximately 4,000 frauds reported in Lancashire with an online component in the year ending May 2025 (this includes both individuals and businesses).

Lancashire Constabulary receive support from the National Economic Crime Victim Care Unit (NECVCU) at a level 1 and 2 service (Level 1: appropriate support to less complex cases where there is no indication of vulnerability, Level 2: more complex and difficult cases, where an indication of vulnerability has been identified). Since the inception of the NECVCU service in 2018, 13,169 victims of fraud and cyber crime from Lancashire have been through the service across levels 1 and 2.

All victims who report to Action Fraud, including those in Lancashire, will receive a response and advice on how to protect themselves from fraud. If a victim’s case is being investigated, they receive support from the investigating force. If the case is not disseminated for investigation, it will be triaged for vulnerability and referred to the NECVCU. Cases with the highest level of vulnerability and those outside of the scope of the NECVCU (e.g. under 18s and businesses) will be sent to local police forces for safeguarding advice.

Funding for the NECVCU services is allocated at a national level and is not broken down by number of victims per force. Home Office investment in the NECVCU for the last five financial years (FY) is set out below.

The table sets out actual spend in financial years 2021/22-2024/25, and the indicative budget allocation for financial year 2025/26. All figures are provided to 1 decimal place:

The NECVCU endeavours to make victims feel safer and more confident, whilst assisting them to recover from the crime and reduce the likelihood of repeat victimisation. We do not hold data on force or constituency level revictimisation rates, but less than 1% of all the victims who engaged with the NECVCU at either level 1 or level 2 returned to the service.

We do not hold data on response times by forces, however 74% of level 2 victims are contacted by the NECVCU within 12 days of their initial report. However, there have been instances where the NECVCU have responded within 72 hours for those victims who present as extremely vulnerable.