Council Tax: Valuation

(asked on 1st July 2025) - View Source

Question to the HM Treasury:

To ask the Chancellor of the Exchequer, pursuant to the Answer of 9 June 2025 to Question 56711 on Council tax: valuation, how many complaints have been made to (a) Tier 1 complaints process, (b) Tier 2 complaints process and (c) the Adjudicator's Office in relation delays in council tax banding appeals by the Valuation Office Agency in the last 12 months.


Answered by
James Murray Portrait
James Murray
Exchequer Secretary (HM Treasury)
This question was answered on 8th July 2025

Between 1 July 2024 and 30 June 2025, the VOA received the following number of complaints about delays:

Tier 1 – 677

Tier 2 - 103

Adjudicator’s Office (Council Tax complaints)– 9

For context, on average the VOA deals with around 60,000 cases each year in England and Wales where customers wish to challenge their council tax band.

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