Question to the Department for Transport:

To ask the Secretary of State for Transport, what discussions her Department has had with (a) Network Rail and (b) Avanti West Coast on the quality of public toilets at Stockport station.

The Department meets with Avanti West Coast (AWC) regularly to discuss issues impacting passengers, such as this and to ensure they are addressed as soon as possible.  The Rail Minister will also make sure that AWC arranges a meeting with you directly to discuss improvements that can be made for passengers.

AWC is responsible for day-to-day management of Stockport Station, including facilities management and cleaning. To help monitor performance and drive high standards of customer experience, the Department requires train operators to employ the Service Quality Regime, which consists of regular inspections of the condition and availability of assets such as toilets, as well as the cleanliness of stations and trains. Responsibility for repairs to the structure of the property lies with the station’s landlord, Network Rail.  AWC works with Network Rail seeking improvements on behalf of passengers where this is required.

Responsibility for repairs to the structure of the property lies with the station’s landlord, Network Rail.  AWC works with Network Rail, seeking improvements on behalf of passengers where this is required.