Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what steps he is taking to ensure that banks comply with Financial Ombudsman decisions to compensate claimants.

Final decisions made by the Financial Ombudsman are binding on firms, up to certain limits, if they are accepted by the customer. If a firm fails to comply with the Financial Ombudsman's decision, the ombudsman can report it to the Financial Conduct Authority and a business can ultimately lose its authorisation if it doesn’t comply. A complainant can also recover the money awarded, or enforce any direction made, through the courts.