Question to the Department of Health and Social Care:

To ask the Secretary of State for Health and Social Care, what data he holds on the number of (a) referrals and (b) complaints to social care services received by councils from (i) retirement residential home and (ii) independent living providers.

The Department does not hold this information.

By law, all health and social care services must have a procedure for dealing efficiently with complaints, and anyone who has seen or experienced poor-quality care has the right to complain to the organisation that provided or paid for the care.

If an individual is not satisfied with the way a provider or local authority has dealt with a complaint, they may escalate it to the Local Government and Social Care Ombudsman who can investigate individual concerns.