Estate Agents: Fees and Charges

(asked on 18th July 2025) - View Source

Question to the Ministry of Housing, Communities and Local Government:

To ask the Secretary of State for Housing, Communities and Local Government, if she will bring forward legislative proposals to require estate agents to disclose commission payments when recommending (a) building societies and (b) mortgage advisors to prospective purchasers.


Answered by
Matthew Pennycook Portrait
Matthew Pennycook
Minister of State (Housing, Communities and Local Government)
This question was answered on 24th July 2025

It is unacceptable for estate agents to withhold referral fee information from customers before they decide whether to commission services from the agent's recommended supplier.

Agents who fail to disclose such fees may face sanctions and it is essential that any misconduct related to referral fee transparency is reported.

The government is committed to ensuring that consumers are protected from abuse and poor service at the hands of unscrupulous property agents. We will set out our full position on regulation of estate, letting and managing agents in due course.

Reticulating Splines