Question to the Department for Transport:

To ask the Secretary of State for Transport, what steps his Department has taken to ensure that Train Operating Companies provide training to their staff on responding effectively to the disability and accessibility needs of train users.

All train operators are required by the Office of Rail and Road to provide disability awareness training to all frontline staff, and all new staff including senior and key managers, as a condition of their licence. The Office of Rail and Road is responsible for monitoring and enforcing the delivery of disability training by train operators.