Question to the Department for Business, Energy and Industrial Strategy:

To ask the Secretary of State for Business, Energy and Industrial Strategy, what procedure ACAS follows in referring to HM Revenue and Customs cases of non-payment of the national minimum wage and national living wage.

Where a national minimum wage or national living wage complaint is received by telephone, the Acas adviser establishes the caller’s name and brief details of the issue. These are communicated to HM Revenue and Customs before the call is handed over. Where HMRC do not have an adviser available – for example when all of their advisers are on other calls or the call was made outside of HMRC opening hours – the caller is given an option by the Acas Adviser of leaving a voicemail message with HM Revenue and Customs or ringing Acas back at another time when the call can be transferred.

Since January 2017, callers have the option of using the updated online complaint form on GOV.UK.