Question

To ask the Minister for Women and Equalities, what data the Equality and Advisory Support Service holds on the (a) number, (b) frequency and (c) nature of the calls that that service receives.

The Equality Advisory and Support Service compiles and makes publicly available extensive management information about contact it receives from the public. This information includes: the volume of calls; the number of individual callers; the protected characteristic relevant to the query or complaint; the field of potential discrimination raised or complained about, for instance employment or the provision of services; contacts by geographical area; and the nature of the query or complaint itself, e.g. whether it might constitute direct or indirect discrimination, harassment or victimisation.