Emergencies: Mobile Phones

(asked on 29th August 2025) - View Source

Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what discussions his Department has had with mobile network operators on the (a) resilience and (b) reliability of mobile infrastructure to deliver emergency alerts during (i) power outages and (ii) network congestion.


Answered by
Dan Jarvis Portrait
Dan Jarvis
Minister of State (Cabinet Office)
This question was answered on 23rd September 2025

The Emergency Alerts capability is reliant on mobile network operators’ infrastructure to issue alerts. Under the Communications Act 2003 and Telecommunications (Security) Act 2021, UK communications providers have a statutory requirement to take appropriate and proportionate steps to identify risks to their resilience, reduce those risks, prepare for compromises and mitigate and remedy them when they do occur. These requirements are overseen by Ofcom. The Department has regular discussions with the UK’s mobile network operators and works in partnership with communications providers to ensure that their networks remain secure, resilient, and accessible, including during emergencies.

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