Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, whether her Department is taking steps to support retail workers who report abuse while working alone.

The Health and Safety Executive (HSE) has the policy lead for workplace health and safety in Great Britain. However, the primary responsibility for managing risk to health and safety lies with employers. An employer is the person or organisation that is legally responsible, under health and safety law, for managing and controlling risks created by their work activities. It is for the employer to determine the best way to manage those risks taking account of the circumstances of their business and work activity and to take appropriate action if employees report any health and safety concerns.

Local authorities are responsible for the regulation of health and safety in most retail businesses. They can use criteria such as injury rates, trends, numbers and demographics of people at risk and implementation of effective control measures to inform their interventions, and ensure compliance with regulations. HSE does not collect this data centrally.

There may be greater risks for lone workers without direct supervision or someone to help them if things go wrong, and an employer must identify the risks to lone workers and put control measures in place to protect them. HSE provide guidance on lone working: Lone working: Protect those working alone - HSE which includes advice on violence in the workplace. This guidance was updated in 2022 and remains fit for purpose.

HSE has no plans to commission a review or discuss with retailers the safety of lone workers in stores.