Question to the HM Treasury:

To ask the Chancellor of the Exchequer, what recent assessment she has made of the adequacy of HMRC processes for collecting outstanding tax payments.

HMRC is committed to making sure that individuals and businesses who can pay, do so on time. Autumn Budget 2024 and Spring Statement 2025 allocated a further £629 million to HMRC’s debt collection activities, which will help it to collect over £11 billion more debt by the end of 2029-30. HMRC announced in its Transformation Roadmap that it will provide more detail by the end of 2025 on how it will reduce debt year on year as a percentage of receipts.

HMRC has effective processes in place to collect outstanding payments including telephone and letter campaigns, strategic partnerships with private sector debt collection agencies, and where necessary, enforcement action. For customers who need financial support, it offers flexible Time to Pay payment plans which collect debt in affordable and sustainable instalments.

HMRC continually reviews and refines its approach to ensure that its interventions remain effective and provide appropriate support to customers.