Question to the Department for Work and Pensions:

To ask the Secretary of State for Work and Pensions, pursuant to the Answer of 12 September 2025 to Question 73088 on Department for Work and Pensions: Telephone Services, what assessment she made of the potential impact of the DWP MP Hotline not answering casework calls.

We are aware of previous technical issues on our UC regional MP hotlines. Since the introduction of a single UC national MP hotline this issue has now been resolved.

We have also seen a significant increase in correspondence coming into the Department over the last 6 months. To reduce timescales in responding to MP correspondence, we are in the process of putting additional resources into our complaints and correspondence teams.