Written Questions are submitted by MPs or Lords to receive information from a Department.
|12 Sep 2017, 1:39 p.m.||Social Security Benefits: Disability||Neil Coyle|
To ask the Secretary of State for Work and Pensions, how his Department monitors claimant commitment obligations placed on disabled people to ensure that they are reasonable obligations.
Answer (Penny Mordaunt)
Local managers are responsible for monitoring claimant commitment obligations placed on all claimants including disabled people to ensure that they are appropriate and reasonable. They do this using quality assurance standards, observation of work coach interviews and through feedback and coaching. This supplements work coach learning, development and accreditation that is focussed on a tailored customer service that ensures commitments are reasonable given individual circumstances and that customers get the personalised support they need. Claimant commitments are reviewed at every intervention, ensuring that they are still reasonable and take into account possible changes in claimant circumstances.