Question to the Department for Science, Innovation & Technology:

To ask the Secretary of State for Science, Innovation and Technology, whether she has had recent discussions with Ofcom on (a) charges and (b) penalties for mobile users changing provider.

Government engages with Ofcom, the independent regulator for communication services, regularly on relevant consumer issues. Under Ofcom’s General Conditions, providers must not impose undue barriers to switching. Consumers can also switch mobile networks via text message.

Ofcom’s rules also require providers to ensure switching is authorised and transparent. These protections aim to support consumer choice and competition.

DSIT continues to monitor market practices and supports Ofcom’s role in enforcing fair and accessible switching processes across the communications sector.