Question to the Cabinet Office:

To ask the Minister for the Cabinet Office, what steps his Department has taken to ensure that the Infected Blood Compensation Authority’s new registration service is accessible to claimants who (a) are digitally excluded and (b) have limited digital literacy.

The delivery of compensation, including the opening of a registration service, is a matter for the Infected Blood Compensation Authority (IBCA). IBCA opened their registration service on 9th October to allow people to register their intent to claim online. Those who are unable to register online or who require additional support can call IBCA’s dedicated registration support line on 0141 471 8886. Additionally, an individual can ask someone to register on their behalf. This could be a family member, trusted adult, legal representative, carer or someone with power of attorney. IBCA has worked with infected blood charities and community groups to raise awareness of the registration service opening.